Refund policy

Returns & Refunds

At Beautifully Bizarre Creations by Britt, every piece is created with care and a little beautifully bizarre magic. If something isn’t right with your order, please reach out so we can help!

Custom & Personalized Items

Custom and personalized items cannot be returned or exchanged for a change of mind, sizing selection, or customer-provided spelling error. This includes items made with requested names, dates, photos, or custom designs.

If we make an error or your item arrives damaged or defective, we’ll work with you to make it right.

Please double-check your size, color, design placement, and personalization details before ordering.

Returns on Non-Custom Items

You may request a return of an eligible non-custom item within 14 days of delivery.

Items must be unworn, unwashed, unused, and in their original condition, with any original tags attached. Proof of purchase is required.

Contact us through our shop’s contact page with your order number before sending anything back. Approved returns must be shipped within 14 days of approval. We’ll provide return instructions and the correct mailing address.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible—ideally within 7 days of delivery—with your order number and clear photos of the item and packaging.

Depending on the issue, we’ll arrange a repair, replacement, or refund. We’ll cover any required return shipping for an error on our part or a damaged or defective item.

Return Shipping

For change-of-mind returns, customers are responsible for return shipping. Original shipping charges are nonrefundable unless the return is due to our error or a damaged or defective item.

We recommend using tracked shipping and keeping your receipt.

Refunds

Once your return is received and inspected, we’ll let you know whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to post the funds.

Exchanges

For eligible non-custom items, contact us to request an exchange. Availability may vary. Custom and personalized items are only eligible for a replacement if they arrive damaged, defective, or incorrectly made by us.

Cancellations & Order Changes

Contact us as soon as possible if you need to cancel or change an order. Changes and cancellations may be possible before production begins. Once production has started, custom orders cannot be canceled or changed.

Handmade Variations

Slight variations in color, placement, and finish are part of handmade work. Tie-dye patterns are unique, and screen colors may differ slightly from the finished product. These variations do not affect your ability to report a defect or an item that differs materially from its description.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Thank you for supporting my small business and wonderfully weird creativity!

Britt
Beautifully Bizarre Creations by Britt
Wild imagination. Wicked craftsmanship.